Quality Management

Our Clinic strives every day to ensure the quality and safety of care for its patients.

The approach to quality taken by Clinica Sant'Anna, a member of Swiss Medical Network, is in line with the group's strategy of constantly striving for excellence in services for its patients and physicians.

Quality policy

Our detailed group-wide quality policy is available below.

Swiss Medical Network quality policy

Guidelines:

We accompany patients on their health management journey in a personalised and comfortable environment according to the highest quality standards.

We are very attentive to the needs and choices of each patient and establish a relationship of trust while respecting the rights and duties of each one, making them feel unique and at the centre of our attention.

We ensure that communication is always relevant and well contextualised, respecting the different interlocutors and the right timing.

We accredit doctors recognised for their professionalism and proven competence by providing them with a technological platform that is always state-of-the-art and proportionate to the real needs of taking care of our patients.

We promote the continuous training of our employees, with the aim of keeping their knowledge constantly up-to-date, which is necessary to always guarantee qualified, safe and effective patient care.

The company also promotes the principles of the H+ Industry Solution for Occupational Safety and Health Protection of employees, by disseminating and ensuring constant information and awareness on safety and health at all levels.

We take all necessary measures to avoid risks, promote continuous improvement in order to increase the quality and safety of our services, as well as the satisfaction of our patients, doctors and employees.
Our Clinics always act in compliance with the law, applicable regulations, and all further industry regulations and recommendations.

We expect every employee to guarantee the principles listed above and to participate in continuous quality improvement for our Clinics.

Certifications

ISO 9001:2015 – Swiss Safety Center (SSC)

Some of our clinics are certified according to this standard, which is widely used and comparable both nationally and internationally. It shows the requirements that have to be implemented with regard to customer needs as well as product and service quality. The standard is thus a proven instrument for increasing the transparency of operational processes and subsequently optimising the efficiency of corporate performance. The annual review by the certification body SSC also ensures continuous and sustainable improvement of the management system.

For more information

ANQ

National Association for Quality Development

ANQ's mandate is to define relevant quality indicators, to conduct quality measurements to provide the national comparison and to communicate the measurement results transparently.

The Swiss Medical Network institutions take part in the ANQ surveys every year. The results enable the institutions to compare themselves with hospitals and clinics nationwide and to take targeted measures to improve the patient experience.

More information

Swissnoso

Swissnoso is dedicated to reducing nosocomial infections and multidrug-resistant germs that can occur during a stay or treatment in a hospital. Practicable modules are offered in the area of surveillance and prevention. The Swiss Medical Network institutions continuously monitor possible cases of infection or the long-term course of wound healing and report these to Swissnoso. Useful data for quality control is generated and evaluated from this.

More information

CIRS - Critical Incident Reporting System

Our CIRS reporting platform is a reporting and learning system that allows the identification of risks or critical events. The system is an essential element of clinical risk management and allows the anonymised reporting of incidents that may occur during different procedures - e.g. during the administration of medication, communication, documentation, the exercise of standard processes or even the use of technical equipment. The goals of CIRS are the proactive handling of critical events, the further development of the hospital's internal safety culture and the increase of patient safety.

REKOLE®

In 2007, the national association of hospitals and clinics H+ created a uniform system of standards (REKOLE® stands forRevision of Cost Accounting and Service Recording) for operational accounting in hospitals. In this way, H+ has unified the operational accounting of hospitals and clinics according to common standards throughout the country and created a system that fulfils the legal requirements according to the Health Insurance Act (KVG).